Since the earlier session overran I missed the beginning of this. It covered how Queens University Belfast were using Talis Keystone to integrate the library with university-wide business processes. They have used Keystone to integrate with their (Sharepoint) portal
Some interesting points from their policies:
NHS staff users are added into the University directory in order to integrate identity management.
They no longer loan to users with any outstanding fines, so to make payments as easy as possible they use worldpay for credit card payments, min £5 and has to be full payment, but are looking to smartcards for the future.
This required a lot of co-operation between the library, IT and Finance departments (as well as Talis)